FAQ
How do I book?
You can either give us a call at 860-415-9666 or by clicking "Book Now" to book online through our Vagaro site. By booking online, you can select your service, preferred stylist, appointment time, and more. If you do not currently have a Vagaro account, you'll be asked to create one in to book. You can customize your client profile with information such as your preferred name, phone number, email address, and pronouns (optional).
How much does it cost?
The final price is dependent on the complexity of what you are looking to get done, the intensity of the service needed, and the time is takes to complete. Prices listed in our service menu are base prices.
Can I get a price quote?
All hair is different and has different needs, so many factors can affect a quote. For an accurate price quote, you must book a consultation. For first-time color clients or color corrections, a consultation is required. You will receive a price quote during the consultation.
How long will my appointment be?
Appointment times are dependent on the service booked. Some appointments can take over 3 hours! We have plenty of refreshments in-house and there are lots of food options in The Olde Mistick Village if you get hungry. We'll make sure you're taken care of for the entire duration of your appointment!
What services do you offer?
We have a full service menu available on our website and booking site! From cuts to curls to color, we offer something for every head of hair! If you're unsure what service may be right for you, give us a call at 860-415-9666 and/or book a consultation to learn more.
Where are you located?
We are located in the Olde Mistick Village, on the Aquarium side. Our address is 27 Coogan Blvd, Building 10, Mystic, CT. Our salon is conveniently located just off of I-95 North, Route 184, and Route 1.
Is there parking?
Yes! There is ample free parking in the Olde Mistick Village. Please be aware that on weekends and days of events in the Village, there is occasionally limited parking. Check the Village calendar of events in advance and allow yourself enough time to find parking.
How do I tip my stylist?
We greatly appreciate each and every client who tips! Tips may be given as cash or through each individual stylist's Venmo.
Do you offer refreshments?
Yes! We have a fully stocked coffee bar and minifridge in the waiting area. You are more than welcome to help yourself to whatever refreshments you would like!
Is there food nearby?
Yes, there are countless restaurants located in and around the Olde Mistick Village.
Will I get my photo taken?
Our stylists take great pride in their craft! If you feel comfortable, we would love to showcase you! We encourage our clients to come as their most authentic selves so we can create content that highlights their unique style. Of course, we understand if being in front of the camera isn't your thing. We will always ask before taking any photos and videos!
What products do you use?
We take great pride in the brands and products we carry. Click here to view a full list of the brands we use.
Do you take walk-ins?
We are generally an appointment-based salon. Walk-in availability is based on individual stylist availability. Checking our booking site or calling ahead is always recommended due to how limited our walk-in availability typically is.
How do I prepare for my appointment?
We ask that you arrive at your appointment 5-10 minutes early so we can get you checked in. We also ask you arrive with clean hair, if possible. This will ensure the best possible end results!
Can I get in sooner than my current appointment?
You may check all available appointment openings through our Vagaro booking site.
What if I'm running late?
We kindly ask that you arrive 5-10 minutes before you scheduled appointment time to allow us to check you in, but we understand some factors in life are out of your control! If you are running late, please try to give us a call as soon as possible. While we do our best to accommodate everyone, significant delays may impact your scheduled service. If needed, our team will work with you to reschedule for a later date and time.
What if I have to cancel?
We have a full, comprehensive cancellation policy located below on this page. Do not hesitate to call with any questions! We will try to work with you if we are given notice of cancellation.
Can I bring my furry friend?
Of course husbands are allowed! Jokes aside, please call ahead and let us know if you plan on bringing your dog to your appointment.
Cancellation Policy
We get it, life happens.
At Crop, we strive to provide exceptional service to each and every client. To ensure that we can accommodate all of our clients and maintain the highest level of service, we have implemented the following cancellation policy:
Cancellations made within 24 hours of the scheduled appointment: A charge of 50% of the service fee will apply.
No call no shows made on the day of the appointment: A charge of 100% of the service fee will apply.
We understand that unforeseen circumstances can arise, and we are committed to working with you to reschedule you if needed. To avoid any cancellation fees, please notify us as soon as possible if you need to change or cancel your appointment.
We greatly appreciate your understanding and cooperation. We’re eager to bring your hair dreams to life!
Need to cancel or reschedule?
Please give us a call at your earliest convenience!
Service Policy
At Crop, our goal is to ensure each client leaves feeling confident and satisfied with their service. While we strive for excellence, we recognize that adjustments may occasionally be necessary.
Please review our policy regarding potential service corrections.
Overview
If a client is dissatisfied with their service, the original stylist will make every effort to address concerns through adjustments or corrections. However, additional services may incur an extra charge.
Service adjustments must be scheduled within one (1) week of the original service date. These appointments are granted solely in cases where a true technical error has occurred in the execution of the service. Adjustments will not be provided due to personal preference changes or dissatisfaction with a chosen style or color.
Disclaimer
Crop reserves the right to charge for service adjustments when additional work is required beyond correcting a technical error.
Refunds and service adjustments remain at the discretion of salon managment and are considered based on the specifics of each situation. The salon retains the right to deny any requests that do not align with our policies.
Have any questions or need further details?
We put a lot of care into our work and trust you'll love the results! Services adjustments are reserved for rare cases. If you ever need guidance on maintaining your look, we're happy to help! Give us a call with any questions you may have.